Privacy Policy

IELTS LEVEL UP ("Company," "we," "us," "our," or "Platform") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use the Service. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

We use your information for the following purposes:

• Service Delivery: Create accounts, process transactions, and provide access to the Service
• Personalization: Customize your learning experience and recommend relevant tests
• Performance Analysis: Generate AI-powered reports analyzing your progress
• Communication: Send notifications, updates, and respond to inquiries
• Analytics: Analyze usage patterns to improve the Service
• Marketing: Send promotional emails and content (with your consent)
• Security: Detect, prevent, and address fraud and abuse
• Legal Compliance: Comply with laws and regulations
• Research: Conduct research to improve IELTS preparation methods

We implement comprehensive security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure password hashing with modern algorithms
• Multi-factor authentication support
• Regular security audits and penetration testing
• Role-based access controls
• Secure deletion of data

While we employ industry-standard security measures, no system is completely secure. We encourage you to use strong passwords and enable two-factor authentication where available.

We retain your information as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account Information: Retained for the duration of your account and 90 days after deletion
• Test Results: Retained for the duration of your account for progress tracking
• Usage Data: Retained for 12 months for analytics purposes
• Log Data: Retained for 6 months for security purposes

You may request deletion of your data at any time, subject to legal retention requirements.

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect, use, and share
• Right to Delete: Request deletion of collected personal information
• Right to Opt-Out: Opt out of the sale or sharing of personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Limit: Limit use and disclosure of sensitive personal information
• Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, contact us at privacy@ieltslevelup.com. We will verify your identity and respond within 45 days.

The Service may include links to third-party websites and services. We are not responsible for their privacy practices. We recommend reviewing their privacy policies.

Key Third-Party Partners:

• Supabase: Cloud database and authentication (Privacy: supabase.com/privacy)
• Google: OAuth authentication and analytics
• Sanity: Content management system

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided information, we will delete it immediately.

For users under 18, we require parental or guardian consent and implement additional privacy protections.

For privacy inquiries, data subject requests, or to exercise your rights: